Shipping & Cancellation Policy

Last updated on 01-01-2020

At FoodsFactory, we are committed to delivering your order accurately, in good condition, and always on time.

Shipping Process:

Orders are processed within 0.5 - 2 hours after confirmation.
Delivery timelines typically range according to the standard food preparation & depending on the location.
You will receive an email or SMS confirmation with tracking details once your order is dispatched.
We currently ship across all major locations in India. For remote or special delivery areas, additional time may be required.

Shipping Charges:

Free shipping is available on select products or on orders above a specified amount.
Standard shipping charges may apply for certain orders and will be displayed at checkout.

Delayed Delivery:

If your order is delayed due to unavoidable circumstances, we will inform you via email or phone.
We are not responsible for delays caused by natural calamities, courier issues, or incorrect shipping addresses.

We understand that sometimes you may need to cancel an order.

Order Cancellation:

Orders can be cancelled only within a few hours of placing the order, provided they have not been processed or dispatched.
Once the order is processed or shipped, cancellation requests will not be entertained.
To cancel your order, please contact our customer support immediately with your order number.

Non-Cancellable Items:

Orders for perishable items, digital goods, or customized products cannot be cancelled once placed.

If your cancellation is approved before shipping, your payment will be refunded within 1-2 business days through the original mode of payment.
If an order is cancelled after dispatch, shipping charges will be deducted from the refund (if applicable).

If you have any questions regarding our Shipping or Cancellation Policy, feel free to contact us at foodsfactory.orders@gmail.com.

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